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All rules must be followed by the guest and all members of their party staying on our premises. It is your responsibility to make sure ALL guests in the party know and follow the house rules and do not cause damage to the property.
Minimum age to rent is 25 (Unless discussed with host and approved) Rental agreement is required to be signed at booking. Failure to sign will result in cancellation of booking.
NO PETS Pets are not allowed on premises. Guests who allow unauthorized pets except for service animals with proof of documentation and owners approval will be subject to a fine of $1,500, plus an additional deep cleaning fee of $500.
NO PARTIES. If you are planning on having a party you would need to notify the host and get approval prior to your stay. We do understand the desire to celebrate and enjoy but we need to make sure we keep the rules of the neighborhood and HOA, as well as respect neighbors and quiet time. Please reach out to us for further discussions.
Quiet time and neighbors. Music and loud noises tend to echo through the mountains, so this is why a quiet time of 10pm to 8am has been established. Any report of loud music or other noise disturbances during these times is in violation of the HOA in Chalet Village. Please be respectful to your neighbors and the environment.
No drugs or illegal activities on the property.
No unregistered guests or visitors allowed. Maximum property capacity is 12 people- max of 8 adults. All overnight adult guests must be registered on your booking. Please understand that all children must be listed on your reservation no matter what age as requested when you fill out your booking. Our capacity of 12 people includes children for safety issues.
We are not responsible for weather-related events that would impact your stay. It is highly recommended that travel insurance be purchased to protect your reservation. We do not issue refunds due to weather-related events or issues.
No eating or drinking in the bedrooms. Please enjoy your meals in the dining area.
STRICTLY NO WEAPONS OF ANY FORM ALLOWED. The discharge of a firearm, uncontained fires, the lighting of fireworks, or any other discharge of explosives is strictly prohibited.
NO SMOKING on this property. This means inside or outside on our premises. Smoking at this home will result in a $1500 fine and a deep cleaning fee of $500. This includes cigarettes, cigars and vaping.
Damages: we understand that accidents happen and may result in damage to an item in the cabin. Please notify our property manager prior to check out so it can be addressed immediately before the next guests arrive.
Please use the makeup removal cloths/colored washcloths generously provided by the owners to remove makeup that may stain the white towels. Do not use white towels to wipe the floors or anything that may cause permanent stains on towels.
Hot tub- DO NOT stand on handles or cover. Should be opened by carefully, one on each side of the hot tub. Children cannot be left unattended, and cover must be always closed when not in use.
No wood, trash, paper or boxes should be placed in the firepit (the fireplaces are gas only)
Wildlife: You are in the mountains, which means you are sharing your space with some wildlife. Please be mindful that wildlife is attracted to any trash and/or food that you leave outside. We just ask that you please pick up after yourself to deter critters & bears from enjoying your space as well.
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Welcome – We’re so glad you’re here
Please take a moment to review the house rules. They help keep the space safe, clean, and enjoyable for everyone. Thanks for your cooperation!
* Check-in is anytime after 4pm
Welcome – We’re so glad you’re here
Please take a moment to review the house rules. They help keep the space safe, clean, and enjoyable for everyone. Thanks for your cooperation!
** EXTERIOR SECURITY CAMERAS ON PROPERTY **
– Includes a Ring doorbell camera for added safety and to monitor entry points during your stay
CANCELLATION POLICY For direct bookings, 50% of the reservation cost is due at the time of booking. Second payment is made 30 days prior to arrival. However, if booking is 30 days or less prior to arrival full payment is required at the time of booking. As to cancellation, the guest receives 95% if cancellation occurs more than 30 days prior to arrival, If no payment has been received within 24 hours of booking or if a failed payment request was received, we have the right to cancel the reservation.
We value your privacy. When you use our website smokieschaletescape.com, we may collect information such as your name, email, phone number, booking details, and any information you provide through contact forms or booking inquiries. We also automatically collect technical data like IP address and browser type to improve website performance. Your information is used only to manage bookings, send confirmations, contracts, and waivers through Hospitable, communicate with you, and maintain our services. We do not sell your information and only share it with trusted service providers such as payment processors, Hospitable, and cleaning or property management teams when necessary. By using our website, you consent to this Privacy Policy. For questions or data requests, please contact us at michelleglohr@gmail.com.